Explore "Switch: how to Change Things when Change is Hard" by Chip Heath on Textopian. Read with annotations and highlights.
1.
Think of the last time you were in a situation where you weren't totally sure how to behave. Maybe it was your first time in a new church, or your first time in another country, or maybe it was a dinner party where you didn't know many of the guests. What did you do to try to fit in?