American Notes by Charles Dickens

_In_ all the public establishments of America, the utmost courtesy prevails. Most of our Departments are susceptible of considerable improvement in this respect, but the Custom-house above all others would do well to take example from the United States and render itself somewhat less odious and offensive to foreigners. The servile rapacity of the French officials is sufficiently contemptible; but there is a surly boorish incivility about our men, alike disgusting to all persons who fall into their hands, and discreditable to the nation that keeps such ill-conditioned curs snarling about its gates.

When I landed in America, I could not help being strongly impressed with the contrast their Custom-house presented, and the attention, politeness and good humour with which its officers discharged their duty.